Building a thriving talent community
by Caroline Vincent
Talent Educational Manager
February 13, 2024
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- As the Talent Educational Manager (TEM), how do you make sure new hires feel welcomed and supported?
- What do you love about your role?
- What’s the relationship between you and the employees like?
- How do you keep employees engaged and happy?
- The talent community at WorkMotion is diverse and international. How do you deal with certain region-specific issues that employees might have?
- Share some positive feedback that you have received from employees.
- How do you create a sense of trust and security within the talent community?
- What are your plans for the future in terms of enhancing talent experience?
Caroline is the Talent Educational Manager at WorkMotion. She helps facilitate the journey of our clients’ talent (employees) with us and makes sure they are engaged throughout. She has gained deep insight into employee engagement and creating a positive talent experience. Read on to learn more about what the talent journey looks like at WorkMotion, and what she does to ensure talent happiness.
As the Talent Educational Manager (TEM), how do you make sure new hires feel welcomed and supported?
Our customers’ employees are as valuable as our customers. So we ensure they are heard and understood at every touchpoint. A week after a new talent joins, I get in touch with them and take them through the platform, its features, how to raise a request, and have check-in calls. I offer them multiple channels to contact us: email, phone calls, or meetings that they can set up in my calendar.
Our dedicated Onboarding Specialists provide them with an ‘Onboarding Toolkit’ with step-by-step guides and advice on how to have a smooth experience. They can also raise a ticket on our Help Center and we aim to resolve their issues as soon as possible.
Once they get access to the platform, they are given a tour of how everything works. If they have any questions, we’re always there to help them at every step of the journey.
What do you love about your role?
I love the constant contact with people and regular interactions with a multicultural team. I love turning a disgruntled talent into a happy, reassured one. I love being there for our community of talents, turning their feedback into real solutions, and being a trusted friend and guide to them.
What’s the relationship between you and the employees like?
We have an open and transparent relationship. I always try to be like a work mate or a ‘buddy’ for them. After all, we’re all working in the same company, in a manner of speaking. And when you join a new company, it’s always nice to have a friendly colleague who can show you around and answer any questions.
I especially love receiving positive feedback because it encourages me to work even harder and improve their everyday experience with us. Sometimes there’s negative feedback as well, and we handle it with care and patience. Active listening goes a long way. Once they feel heard and understood, it’s only a matter of getting them answers and solutions.
How do you keep employees engaged and happy?
We regularly host webinars and Q&A sessions to educate employees and to answer any burning questions they may have. The topics range from product features to remote work best practices and are moderated by experts within WorkMotion.
These sessions are great to enhance rapport and a sense of community between the employees and us. We see high numbers of attendees and receive mostly positive reviews. We also send out surveys to understand how we can offer them an even better experience and adjust our strategy based on their responses.
The talent community at WorkMotion is diverse and international. How do you deal with certain region-specific issues that employees might have?
I love the fact that we’re an international community. There are so many of us from different corners and cultures of the world.
Within WorkMotion, we have in-house specialists who are experts in the legal landscapes of different countries. So if there’s a talent who has a specific question about their country—it could be a labour law or a new government regulation—we get them in touch with experts dedicated to that location.
Because of this network of specialists, we ensure all questions are answered, regardless of location.
Share some positive feedback that you have received from employees.
One of my most favourite feedback is when they tell us that WorkMotion has changed their lives. They love the freedom and flexibility they enjoy thanks to the Employer of Record (EoR) model. What they also like, in particular, is how easy-to-use and intuitive our platform is.
They often bring up how fast the support team is, and are happy with the speed and urgency with which their issues get resolved.
How do you create a sense of trust and security within the talent community?
The only way you can gain someone’s trust is by being 100% transparent with them. So that’s what we always aspire to do. When a talent reaches out to me with a question, I don’t give them a convenient or half-baked answer just to make them happy in the moment.
I tell them “I’m sorry, I don’t have the answer right now, but I will help you get to it.” Honesty is really the key in all our interactions, and the employees appreciate that.
What are your plans for the future in terms of enhancing talent experience?
At the moment, we’re planning and streamlining our webinars, Q&As and other interactive sessions. The Talent Educational Manager position is still fairly new, and was designed to offer the same level of service to the employees, as we have for our customers. So my goal is to figure out new ways to educate and engage them.
We want to be their guide, friend and mentor and ensure they have a smooth experience as they navigate their (still fairly new) journey as a remote employee with WorkMotion.
Would you like to know more about how we keep your remote talent happy? Talk to one of our specialists today.
Caroline Vincent
Talent Educational Manager
Caroline Vincent is a Talent Education Manager at WorkMotion. Besides nurturing and growing an active talent community, she likes to read, listen to music and discover the world. She also likes to spend time hiking, meditating and stargazing. One of her dreams is to see all seven wonders of the world.